About Us

CUSTOMER SURVEY

Please provide your name, company, and title below.

First Name: Last Name: Organization: Title: Email: Phone: Fax:

(Scoring: 1=Poor 2=Fair 3=Good 4=Very Good 5=Excellent)

Quality of the Product: Do our products meet your drawing specifications and requirements?

1 2 3 4 5

Timely Delivery: Are deliveries received within your expected window and in acceptable condition?

1 2 3 4 5

Customer Service: Are we fulfilling your Customer Service requirements regarding quotations,
information and sales support?

1 2 3 4 5

Inquiry Response Time: Have we been responsive to your concerns and questions?

1 2 3 4 5

Innovation & Expertise: Does our technical and managerial expertise meet your expectations?

1 2 3 4 5

Pricing: Is our pricing competitive?

1 2 3 4 5

How often do you prefer a visit from one of representatives?

What do you consider the most important value-added item within our products and services?

What need or service that we do not currently provide would you like us to offer in the future?

Please provide comments, if any.